How much does SVTM charge me for the product to be delivered to my residence?
Shipping is free for orders within India. For international orders, you can find the shipping charges listed at the final checkout.
What is the estimated time for the product to be delivered?
Delivery within India will take 20 days for a readily available product and 60 days for products ordered under the Smart Buy option. Overseas deliveries take 35 days for readily available products and 70 days for Smart Buy orders.
What is the mode of the delivery of the product?
We work with only reputed and established courier services. We use Blue Dart for orders within India. For international shipments, we use the Indian Postal Service and Sequel Logistics.
How safely will the product be delivered to me?
We pack our jewellery items in safe, durable and tamper-proof packages. Your jewellery is fully insured till it reaches your doorstep.
What should I do if the package I receive appears damaged or tampered with?
In the very rare event that your package has been tampered with, please do not accept it. In such a case, the item will be returned to us.
Does SVTM deliver internationally?
Yes, we do deliver overseas. Currently, we ship to USA, Canada, UK, Australia, Singapore, Malaysia and Dubai. If you want us to ship to any other country please contact our Customer Support Team who will guide you through the process.
Can I change the shipping address after placing the order?
You can change the shipping address before your order is ready to be shipped. Please contact our Customer Support Team in such a case. For international deliveries, we will not be able to re-ship the product to your new address.
Is it possible to track my order?
Yes, you can track your order. We will provide you with a tracking number once your invoice is generated, which you can use to track the order from the appropriate logistics site.