This website is owned and operated by Sri Vasavi Thangamaaligai, which has its Registered & Corporate Office at Sri Vasavi ThangaMaaligai, Varadhraj Complex , #7 Main Road, Dindigul - 624 001,Tamil Nadu, India. By using the services provided by www.svtmjewels.com, you agree to be bound by the terms and conditions listed below or as may be revised by us from time to time. Sri Vasavi Thanga Maaligai reserves the right to change these terms and conditions without any prior notice, and in its sole discretion. All rights, including copyright, are owned by Sri Vasavi Thanga Maaligai. Any use of this website or its contents, including copying or storing it in whole or part, without the permission of Sri Vasavi Thanga Maaligai is prohibited.
In case you have any queries about these terms and conditions or have any comments about our website, please e-mail us at [email protected] or call us on our all-day Help Desk 1800-2000-175 (10.00am - 7.00pm IST; Except Sunday )
There may be certain orders that Sri Vasavi Thangamaaligai cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud-avoidance department or any other issue which we identify for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped . Registered customer can always check the status of their order from Track Order option available on www.svtmjewels.com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
You are prohibited from violating or attempting to violate the security of this website, including, but not limited to the following:
Sri Vasavi Thanga Maaligai reserves the right to recover the cost of goods, collection charges and/or damages caused to www.svtmjewels.com, as well as legal expenses, from persons using the site fraudulently. Sri Vasavi Thanga Maaligai reserves the right to initiate legal proceedings against such persons for fraudulent use of this website and any other unlawful acts or omissions in breach of these terms and conditions.
The information contained in this website is for general information purposes only.We endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of svtmjewels. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However svtm takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We are happy to hear from you and welcome your feedback / suggestions. Whilst submitting any reviews/feedback/suggestions, please be advised that:
Sri Vasavi Thangamaaligai provides free shipping facility for each and every order within India. Your delivery is fully insured. We would request all customers for inspecting the package if in case there is any damage before receiving the product.
Once the product is packed, we ship and deliver it with the help of the following courier service for free.
Every package of jewellery from svtmjewels will reach your doorstep in a durable condition and properly packed in a temper-proof packing. Even if it is a gold coin, jewellery or solitaire, the item will be delivered in a special svtm box with all the required certificates. The member will have to mention the address and provide other details of the person, who will make sure to collect shipment during the time of purchase. During the time of placing the order, the member will have to state the complete name of the recipient as it is stated in their photo identification that is approved by the Government. At the delivery destination, the recipient will be required to collect the product and has to provide with any of the below-mentioned identity proofs.
We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.
If in case,the member wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receivers details cannot be changed.
Once the order is created, the member can change shipping address only till the order is actually shipped. If the member would want to change the shipping address, you can contact customer support. If the shipping has been done and then the customer want to change the address then the shipping charges and the other local charges to resend will be borne by the respective customer.
If the packaging is tampered, the recipient is advised not to accept the deliverable. If at all the recipient is unavailable during the time of delivery, courier service company will try to deliver the product for a maximum of 3 times. If you are still not reachable/ available, the same will be returned to svtmjewelscom. The cost of handling and re-shipment during the times of non-delivery to the Member will be chargeable to the member.
Guarantee of the delivery of the product is subject to the terms and conditions of courier company. Any kind of discrepancy in the details of the receiver will result in non-delivery of such product.
In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Svtm gift packing. So whether you order a gift to give to your loved ones personally or want us to deliver it, the recipient is sure to be impressed.
To send a free gift message with your gift, you can mail us to [email protected]. Your personal message will be printed on a distinctive card and delivered along with the gift.
For International shipment, the customer has to bear all the shipment charges, Custom clearance charges of their respective countries and other charges that can be imposed if insisted by your country. You can contact the customer support additional queries. The shipment charges that is included consists of shipping logistics charge, Indian Custom clearance charges, full value insurance for the product and other miscellaneous charges. The International orders once shipped cannot be cancelled/returned under any circumstance.
You can check the estimated delivery time for all the products on product details page. Estimated time for shipments within india is 10-20 days and for abroad it is 25-35 days max for readily available products. For custom made/products on back order/Products under Smart buy it will take extra 40 days depending on the type of product you order. A confirmation will be sent to you by our customer support after the order has been placed.
Sri Vasavi Thanga Maaligai and www.svtmjewels.com shall not be liable for any delay in the performance or non-performance of any of our obligations, or any loss or damages caused by any event that is beyond our control including, but not limited to, an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
