- Silver jewellery
- Silver Article
- Today's Rate
Sri Vasavi Thanga Maaligai and www.svtmjewels.com are committed to ensuring your satisfaction with any product you have ordered from us. At www.svtmjewels.com, we offer a simple and friendly return policy for the products shipped within indai. We do not provide any returns or exchange for International orders as of now.
Customer may send the delivered product if found to have ’defect while delivered’. Return for ’defect while delivered’ is to facilitate customers for genuine fault and shall not be misused. Condition for ’defects while delivered’ are that the jewel should be genuinely have wears, manufacturing defects, missing stones, cracks on the stones and the jewel should be unused. In such a case it has to be reported to www.svtmjewels.com as ’defect while delivered’, on the delivered day itself. If the jewel delivered to you is different from what was ordered you shall return it unused.
Sri Vasavi Thangamaaligai reserves every right in determining if the product delivered is a ’defect while delivered’. If the customer tampered the jewel on purpose either to seek or not to seek any financial benefits, legal action will be taken under all applicable laws for cheating, theft forgery etc., and injury caused to the company.Sri Vasavi Thangamaaligai shall take legal actions against such customer and shall also penalize by not refunding the paid amount and the jewel. Users, be aware that Sri Vasavi Thangamaaligai maintains every record, visual as well as legal, about the product that is shipped. Care should be taken while returning through courier. The product should be returned in same condition as delivered by Sri Vasavi Thangamaaligai along with the attached security tag sent (without tampering the Security tag).
In case of defect in the products bought outside India, you can ship it to our team in the USA if the order is in USA and we will repair the damage and will send it back. Incase the damage is beyond repair, we will send it to India and a fresh piece will be made and will be delivered in 40-50 days. Any changes in weight has to be borne by the customer. If the final weight is less, then it will be compensated with either gold or silver coins. Refund is not possible under any circumstances.