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At Sri Vasavi Thanga Maaligai the privacy and confidentiality of visitors to our website is of utmost importance. We treat your personal information as confidential and we assure you that we will not sell any information about you to any other party.
The above is subject to the following guidelines which have been framed to protect you and to guide our relationship with our visitors.
Sri Vasavi Thangamaaligai provides free shipping facility for each and every order within India. Your delivery is fully insured. We would request all customers for inspecting the package if in case there is any damage before receiving the product.
Once the product is packed, we ship and deliver it with the help of the following courier service for free.
Every package of jewellery from svtmjewels. will reach your doorstep in a durable condition and properly packed in a temper-proof packing. Even if it is a gold coin, jewellery or solitaire, the item will be delivered in a special svtm box with all the required certificates. The member will have to mention the address and provide other details of the person, who will make sure to collect shipment during the time of purchase. During the time of placing of the order, the member will have to state the complete name of recipient as it is stated in their photo identification that is approved by the Government. At the delivery destination, the recipient will be required to collect the product and has to provide with any of the below mentioned identity proofs.
We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with agent by providing with original copies of identity proof.
If in case, member wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receivers details cannot be changed.
Once the order is created, the member can change shipping address only till the order is actually shipped. If the member would want to change shipping address, you can contact customer support. If the shipping has been done and then the customer want to change the address then the shipping charges and the other local charges to to resend will be borne by the respective members.
If the packaging is tampered, the recipient is advised not to accept the deliverable. If at all the recipient is unavailable during the time of delivery, courier service company will try to deliver the product for a maximum of 3 times. If you are still not reachable/ available, the same will be returned to svtmjewelscom. The cost of handling and re-shipment during the times of non-delivery to the Member will be chargeable to the member.
Guarantee of the delivery of the product is subject to the terms and conditions of courier company. Any kind of discrepancy in the details of the receiver will result in non delivery of such product. In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Svtm gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.
To send a free gift message with your gift, you can mail us to firstname.lastname@example.org. Your personal message will be printed on a distinctive card and delivered along with the gift.
For International shipment the customer has to bear all the shipment charges, Custom clearance charges of their respective countries and other charges that can be imposed . You can contact the customer support for these charges.
You can check the estimated delivery time for all the products on product details page. Estimated time for shipments within india is 7-15 days and for international shipping it is 20-30 days for readily available products. For custom made/products on back order it will take extra 30 days depending on the type of product you order. A confirmation will be sent to you by our customer support after the order has been placed.